Introducing The Helpdesk
Managing concerns across a busy organisation can be challenging—but with the Handsam Helpdesk, it’s never been easier.
This intuitive platform streamlines issue reporting by allowing staff to log concerns via the system or email, ensuring nothing gets missed. From initial report to resolution, every step is tracked, assigned, and analysed—giving you full control and visibility.
Why It Matters
📨 Easy Reporting – Staff can raise issues quickly via email or the online system
📌 Task Assignment – Allocate responsibilities and monitor progress in real time
📊 Custom Dashboards – Tailored to your site structure for clear oversight
🔍 Trend Analysis – Spot recurring issues and take proactive action
Key Features
📝Centralised issue logging across all departments
📅Real-time tracking of resolutions and updates
📊Customisable dashboards for site-specific insights
📨Email integration for seamless reporting
📈Analytics to support strategic decision-making
🌐Scalable for schools and Trusts of all sizes
🛡️Cyber Essentials Certified - Protection against cyber threats
🔄Seamless integration with the Handsam Management System
Benefits for Your Organisation
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Improved Efficiency – Reduce delays and miscommunication
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Greater Accountability – Ensure every issue is followed through
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Enhanced Transparency – Keep stakeholders informed at every stage
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Data-Driven Decisions – Use insights to improve operations and outcomes
"I have been using Handsam for the last few years. Like everything new I approached it with some apprehension but have now found it to be a necessary and informative procedure to enhance my Health & Safety role in school. Thank you Handsam."
Linda - Health and Safety Officer